Terms of Service

Effective 17 September 2026

These Terms govern the use of the femix.one website and the FEMIX platform — a service for running sales, purchasing, stock, money, customers and customer conversations in one workspace. By registering an account or using the service you agree to these Terms and to the Privacy Policy.

1. Who provides the service

Ihor Fedianin, sole proprietor (ФОП) registered in Ukraine
Tax ID (РНОКПП): 3184012414
Address: 73003, Ukraine, Kherson, Pokrysheva St. 53, bldg. 4, apt. 71
Email: faimcore@gmail.com
Phone: +38 098 550 77 99

2. Definitions

• Service — the FEMIX platform, the femix.one website, storefronts on Customers' subdomains and custom domains, mobile and web apps, APIs and integrations.
• Customer — a sole proprietor or legal entity that has registered an account and uses the Service to run its business.
• User — the account owner or a staff member to whom the Customer has granted access.
• Customer Data — everything the Customer enters into the Service or receives through connected channels: products, orders, counterparties, documents, conversations.

3. Account

An account is registered by an adult authorised to act on behalf of the Customer. The Customer is responsible for the accuracy of registration data, for keeping passwords and passkeys safe, and for all actions taken in its account, including by staff it has granted access to. Unauthorised access must be reported to us immediately.

4. Plans and payment

The Service is provided by subscription. Current plans, what they include and trial terms are published on the Pricing page. Subscriptions are paid in advance for the chosen period; payment is taken through a payment provider (Monobank) and confirmed by an invoice. Prices are in Ukrainian hryvnia; we are not a VAT payer, so the price is final.

We give at least 30 days' notice of price changes by email or in the workspace; the new price applies from the next paid period. If a subscription is not renewed, the account becomes read-only, and after 30 days the data is deleted in accordance with the Privacy Policy.

5. Customer Data

Customer Data belongs to the Customer. We process it only to provide the Service and on the Customer's instructions; we do not use it for our own purposes, sell it or share it with third parties other than the providers listed in the Privacy Policy and as required by law.

The Customer may export its data in open formats (CSV, XLSX, JSON, PDF) from the workspace and delete the account at any time. The Customer is the controller of its buyers' personal data and is responsible for collecting it lawfully, including obtaining any required consent.

6. Connected platforms

The Service allows connecting third-party platforms: Instagram, Facebook Messenger, WhatsApp, Telegram, Viber, marketplaces, banks, delivery services. By connecting a platform the Customer:

• confirms it is entitled to use the relevant account and to grant FEMIX access to it;
• agrees to comply with that platform's rules — including the Meta Platform Terms and the Telegram and Viber rules — including limits on reply windows and on bulk messaging;
• understands that the availability and behaviour of the integration depend on the platform, and FEMIX is not responsible for changes or outages on its side.

Access granted by a platform can be revoked at any time — in the FEMIX workspace or in the platform's own settings. We may disconnect an integration if its use violates the platform's rules or these Terms.

7. Acceptable use

The Service may not be used to send unsolicited messages (spam), to mislead buyers, to trade in goods whose circulation is prohibited by law, to infringe third-party rights, or to attempt unauthorised access to the Service or to other Customers' data, overload it or break into it. A violation is grounds for suspension or termination of access.

8. Intellectual property

The Service, its code, design, documentation and the FEMIX mark belong to us. The Customer receives a non-exclusive right to use the Service for the term of its subscription. Content the Customer publishes on its storefront remains the Customer's; the Customer grants us the right to store and display it as part of providing the Service.

9. Availability and support

We aim to keep the Service running continuously, take daily backups and announce planned maintenance in advance. Nevertheless the Service is provided "as is": we do not guarantee it will be free of errors or interruptions, including those caused by third-party platforms or providers. Support is provided by email and messengers on business days.

10. Liability

The Service is a record-keeping and communication tool; decisions based on its data are the Customer's. We are not liable for lost profit, for data loss caused by the Customer or by third-party platforms, or for indirect damages. In any case our aggregate liability is limited to the amount the Customer paid for the Service in the 12 months preceding the event.

11. Termination

The Customer may stop using the Service at any time by deleting the account in settings or by writing to us. We may terminate the Service with 30 days' notice, or immediately in the event of a material breach of these Terms. After termination, data is retained and deleted in accordance with the Privacy Policy; the Customer may export it beforehand.

12. Changes to these Terms

A new edition is published on this page with its date. We give at least 14 days' notice of material changes. Continued use of the Service after a new edition takes effect constitutes acceptance of it.

13. Governing law and disputes

These Terms are governed by the laws of Ukraine. Disputes are resolved by negotiation and, failing agreement, in court under the applicable jurisdiction.

14. Contact

Questions about these Terms: faimcore@gmail.com.